When you switch to a new clearing firm, you're making a big change. You're working with new people, new processes and new systems. That's why RBC Dain Correspondent Services provides you and your FCs with comprehensive training in all aspects of our business.

We explain our training procedures. But here's the key point to remember: We will tailor our training to meet your firm's individual needs. All appropriate departments at RBC Dain Correspondent Services will be involved in providing you and your FCs with the training you need to “hit the ground running.”

In addition, you'll be able to count on these resources:

Help Desk — Your FCs and their support staffs have unlimited access to our Help Desk, which can provide answers to a wide range of questions. If Help Desk members are unable to help you, they will refer you to another area that can. The Help Desk is open from 7:30 AM — 5:00 PM Central Time.

Technology training classes — We offer a series of online training classes that will help your FCs achieve competence in the new technologies they will be using as our correspondents. Through the Internet and our PlaceWare training package, FCs can “attend” these classes, ask questions and interact with the trainer — without ever leaving their desktops.

We're confident our training will play a key role in smoothing your transition — and in building the foundation for a successful long-term relationship with RBC Dain Correspondent Services.